Privacy Policy

Shoreline Auto Glass respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, contact us, or opt in to receive text messages from Shoreline Auto Glass.

Information We Collect

We may collect information you provide directly to us, including:

• Name, phone number, email address, and service address or general location.
• Vehicle details such as year, make, model, VIN, glass type, and damage description.
• Quote requests, appointment details, photos, messages, and customer service notes.
• Text messaging opt-in status, consent timestamp, source of consent, and related communication history.

We may also collect basic website usage information, such as pages visited, device/browser type, referring pages, and approximate location data, through hosting, analytics, or security tools.

How We Use Information

We use information to:

• Respond to quote requests and customer questions.
• Schedule, confirm, and coordinate auto glass services.
• Send service updates, appointment communications, and customer-care messages.
• Maintain records of requests, appointments, consent, and opt-out preferences.
• Improve our website, customer experience, and business operations.
• Comply with legal, carrier, messaging, and business requirements.

SMS Text Messaging Terms

If you opt in to receive text messages from Shoreline Auto Glass, you agree to receive SMS or MMS messages about your quote request, appointment scheduling, appointment reminders, service updates, and customer-care communications.

• Message frequency varies based on your request, appointment status, and service needs.
• Message and data rates may apply.
• Consent to receive text messages is not a condition of purchase.
• Reply STOP to opt out of future text messages.
• Reply HELP for help, or contact us at (774) 560-8440 or info@shorelineglassco.com.
• Wireless carriers are not liable for delayed or undelivered messages.

We honor opt-out requests. If you opt out by text, email, phone, or another reasonable method, we will update our records so you no longer receive text messages that require your consent.

SMS Consent And Mobile Number Sharing

SMS opt-in consent and mobile phone numbers are used only for Shoreline Auto Glass quote follow-up, appointment scheduling, service updates, and customer care. We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. We may use service providers to help deliver text messages or operate our business, but they are not permitted to use SMS consent or mobile numbers for their own marketing.

How We Share Information

We may share information with:

• Service providers that help us operate the website, quote form, lead dashboard, email, text messaging, analytics, hosting, or customer service tools.
• Technicians or business partners involved in scheduling or completing your auto glass service.
• Legal, regulatory, carrier, or safety parties when required to comply with law, messaging rules, fraud prevention, or enforce our rights.

We do not sell personal information. We do not share SMS opt-in consent or mobile phone numbers for third-party marketing.

Data Retention

We keep information for as long as reasonably necessary to provide services, manage business records, maintain consent and opt-out records, resolve disputes, comply with legal or carrier requirements, and improve operations.

Your Choices

You may contact us to request updates, corrections, or deletion of your information where legally permitted. You can opt out of text messages by replying STOP or by contacting us directly. You can also choose not to provide certain information, but that may limit our ability to respond to your request or provide service.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults seeking auto glass services. We do not knowingly collect personal information from children under 13.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

Shoreline Auto Glass
Phone: (774) 560-8440
Email: info@shorelineglassco.com
Website: www.shorelineglassco.com